Measuring customer satisfaction through expectation and perception
Countries around the world have showed great efforts in promoting and improving the effectiveness of services given. Malaysia government required all public agencies in this country to strive to achieve ISO certification in order to developed high and consistent quality based on the principle of right the first time and all the time through documentation of policies and procedures. The issue on public service that does not meet the customer expectation has always been as an interesting topic and discussion. Until now, public sector is still trying to improve the facilities in order to meet customer satisfaction. To explore the differences between expected and perceived service quality towards publics Service delivery in Majlis Perbandaran Sungai Petani Kedah (MPSPK), a study was conducted on each individual that received service delivery in the public agency. The results of the study indicated that the overall service quality provided by the MPSPK was below customers’ expectations. Tangible was rated as the most important dimension followed by understanding customer, empathy, reliability and communication.
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On certain centrality measures related to distance graphs
We have given in this paper a fairly decent introduction to the importance of the study of centrality measures of distance graphs. We have discussed at length several concepts with a number of interesting examples and highlighted interesting results. Then, the scope of practical applicability of these concepts is also indicated.
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Organizational commitment among women working on leadership positions in Saudi Arabia
The study aimed at examining the perception of organizational commitment of women working on leadership positions in Saudi Arabia, The three dimensions of organizational commitment including affective, continuance and normative commitment were looked at. The influence of demographic factors including age, experience, qualification, level of income and marital status on the organizational commitment was studied. It was a descriptive correlational study in which organizational commitment Questionnaire-OCQ was used to collect data. The study found that the level of women leaders’ organizational commitment was high with continuance commitment as the strongest form. Demographic variables of age, experience and income significantly influenced the organizational commitment of women leaders. This study is significant because of the insights it provides for the management to better understand the nature of organizational commitment of women leaders and develops an understanding of the commitment process to promote it among them in Saudi Arabia
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Perspectives on board structure, composition, diversity and corporate performance
The study examined previous studies on the relationship between board dynamics (structure, composition, diversity) and corporate performances, the results of the investigations revealed mixed findings on the relationship between board variables and corporate performance, some studies established evidence of significant positive relation while others discovered neutral and or negative relationship. Therefore the conflicting results discovered may be due to differences in corporate governance practice found in different countries.
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Power flow analysis of radial and weakly meshed distribution systems with uncertain load and line parameters
This paper presents power flow analysis of radial and meshed distribution systems taking into consideration of uncertain variations in load and line parameters. Interval arithmetic technique is used to model the power flow equations of distribution system to obtain the bus voltages and line active and reactive power flows. INTLAB Toolbox [14] is used to obtain the Hull of voltage profiles, line active and reactive power flows and line losses. Here we have studied the case of voltage profile, which is the key factor in deciding the active and reactive power flows in each line. The developed algorithm has been studied by considering Radial Distribution test systems of 15-Bus, 30-Bus, 33-Bus and 69-Bus available in the literature. The authors have verified the results obtained by the respective test systems with the developed algorithm for base case load and line data. The developed algorithm is easily modifiable to study the weakly meshed distribution system and this has been demonstrated for 33-Bus and 69-Bus test systems for which the Hull voltage profiles have been presented.
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Psychoanalytic Feminism in Samuel Barclay Beckett's Drama "Footfalls"
SamuelBarclay Beckett, born near Dublin, took a degree at Trinity College (Dublin's Protestant University), but then went abroad and settled for good in Paris in 1937. He has lived in Paris ever since (Abrams, 1962). He wrote Footfalls in 1975. During the 1960s, 1970s, and 1980s, no one's critical theory of writing dominated feminist criticism because feminist theory and criticism highlighted the personal allowing for diverse theories and approaches to textual analysis. According to Showalter, American feminism at that time was essentially textual; stressing repression, British feminism was essentially Marxist, stressing oppression; and French feminism was essentially psychoanalytic; stressing repression. (Bressler, 2007) By taking a biographical approach and analysing his mysterious "Footfalls", the main aim of this study is to provide well supported reasons that Beckett is a real psychoanalyst in Feminism.
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Relative microbial strength in the study of sawdust and sewage stimulated contamination of the Lagos lagoon
An investigation was conducted to assess the concentration of heavy metals in sediments in four selected locations along Lagos lagoon comprising Iddo, Makoko, Okobaba and Epe zones and correlate the effect of metal concentrations on benthic microbial population vis a vis the open water bacterial population. Physico-chemical analysis revealed that the pH was generally alkaline for all zones with the sediments and areas along the shoreline being higher. The concentration of lead, Iron and Nickel was more in Makoko. Zinc was more concentrated in Iddo, while the value for copper was more in Okobaba sediments. ANOVA analysis shows that mean measurements for all metals across the four locations for sample A, (0.184) and sample B (0.548) had no significant difference at 95% level of significance. For organic nutrients, ANOVA also showed no significant difference for sample A, (0.190) but significant difference for sample B (0.026) across the four areas at 95% significance. The benthic microbial population (bacteria, coliform and fungi) was less than that of surface water. Okobaba had the highest bacterial mean cfu/ml for water and sediment and highest fungal mean cfu/ml for water and sediment while the mean cfu value for coliform is highest in Iddo for water and sediment. The microorganisms isolated and identified were among others Pseudomonas putida, Citrobacter koseri, Escerichia coli, Enterobacter agglomerans, Neurospora sitophila, Aspergillus niger, Penicillium sp. The presence of high heavy metals concentrations in sediments and the high nutrient levels increased the BOD and pH thereby reducing the population of benthic microorganisms in the sediments showing that there is high pollution. Heavy metals are of public health significance and pose a threat to the survival of both humans and aquatic life.
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Role of ethanol and calcium towards the level of glycogen and surface ?-glucans as a measure of flocculation in Saccharomyces italicus
Apart from soluble and insoluble pool of glycogen ethanol also affects the third pool of glycogen present at the cell surface level of yeast. ?-glucans which play an important role in the process of yeast flocculation also contribute to this third pool of glycogen in yeast cells as confirmed by amyloglucosidase treatment. Cells grown in the presence of ethanol exhibit higher amount of surface ?-glucans indicating the role of ethanol in enhancing flocculation in yeast. Addition of Ca2+ as well as both Ca2+ and ethanol collectively to yeast culture medium exhibits both increase in cell wall bound insoluble glycogen content and surface ?-glucans. Ethanol action on yeast cells also exhibits rise in the content of cell surface glycoprotein which includes glucomannoproteins and galactomannoproteins present in the outer layer of cell wall. Thus yeast cells exhibit increase in the level of cell wall bound insoluble glycogen, surface ?-glucansas well as surface glycoprotein as a protective measure against ethanol stress. Thus both Ca2+ and ethanol enhance flocculation in yeast cells where the level of flocculence is correlated with the cell surface ?-glucans.
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Role of private enterprises speculation in economic development of Nepal
This paper is examined the brunt of private enterprises expenditures in economic growth in Nepal which is well understood and recognised. However, most of the theoretical and empirical research on determining this role has focused on the impact of public investments, implicitly pretentious that recurrent expenditure of the government is more or less irrelevant from the standpoint of economic growth. Using Nepali data, this study not only reiterates the positive impact of public expenditure on economic activity but also highlights that primary recurrent expenditure is about as much important as public investment in enhancing economic activity. This is perhaps because in Nepal government’s development expenditure has more inherent inefficiencies than recurrent expenditures, as prolonged fiscal adversity has stripped that latter to “bare bones” to contain large inefficiencies. However, this also implies that simply creating structures and infrastructure is not enough to accelerate economic growth. Each structure has to be adequately financed for its operation and maintenance to give optimum results, which is done from recurrent spending. As such, this study points to a rethink on the role of private expenditure and its impact on growth, especially the composition of expenditure also.
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Smart traffic lights to help cars save gas
Intelligent driver systems and vehicle connectivity have made systems like RFID based traffic control systems, automatic collision notification obsolete. In addition to collision notification, cooperative collision avoidance and other applications using connectivity between the vehicle and signalized intersections have emerged. Applications avoiding collisions, enhancing fuel economy and reducing greenhouse gases (GHG) are the subject of this paper. The interaction between vehicle and traffic management systems could revolutionize the traffic problems of a crowded metropolitan city. This paper will employ connectivity as an enabling technology for sustaining the vision of smart and green transportation systems.
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