Evaluating and Gap Analyzing the Quality of Services Provided to Customers from Airlines Company
Human being is now living in the technology era and is experiencing the economy of the pioneer technologies, consumer-based economy and eventually economy of the services. People are now benefiting from the fast information exchange and facile transportations and the progress in technology made all these possible. This phenomenon has raised the expectation of the public concerning standard services. In addition to that, the competitive market provided a positive attitude for the improvement of the services and keeping the customers satisfied. This study tried to apply Kano and SERVQUAL models and by synthesizing the two models resolves their shortcomings and proposes new capacities for improving the services. Aseman Airlines is one of the most important service organizations in providing airlines. Results of the study show that the quality if the services provided by Asemn Airlines does not meet the customer’s expectations and there is a negative gap in all the five factors of service quality. The biggest gap was related to the insufficient time of the employees for handling the passengers’ requests and the narrowest gap was related to the courtesy of the employees. It can be concluded that the focus of the company’s managers should be placed on the improvement of the services whose gaps are bigger and the customers are less satisfied with, otherwise the company will face huge challenges for providing the services.
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Experimental evaluation and comparison of performance of polymeric insulating materials in radiation environment
Polymeric insulating materials are increasingly being used in outdoor and radiation environments such as space, nuclear power plants etc. It is well known that polymeric materials used for electrical insulations may suffer from tracking. It is necessary to form a credible database about the tracking resistance of different polymeric insulating materials and their behaviour under ac/dc voltage stresses as affected by the radiation. The investigations here show that, the DC resistance to tracking of all the materials investigated were significantly lower than that for AC. It is therefore necessary to formulate separate standards for tracking under DC voltage stresses. Also, the test results show that Silicone rubber and High Density Poly Ethylene samples are reliable for radiation environments.
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FPGA implementation of an efficient space vector pulse width modulation algorithm
In this paper a resource efficient SVPWM algorithm having low computational overheads, is proposed. This can be used for Three Phase voltage source inverter to supply variable voltage and variable frequency to three phase ac drives. This technique has the advantages such as lower switching losses, higher output voltage for the same dc bus voltage, and better harmonic performance. Conventional scheme is theoretically simple, the implementation is difficult especially with the advance of switching frequency (low sampling period). The complicated procedures will result in long processing time and extensive computational resources. Using this resource efficient SVPWM algorithm, the conventional SVPWM is decomposed into fast integer operations entirely by using an intermediate vector, which will properly counteract the redundant calculations of the remaining procedures. Since it can be implemented without any multiplier or divider, the fast algorithm is especially suitable for field programmable gate array applications. It ensures lower hardware resource usage, and at the same time, operates faster. Also the Field Programmable Gate Arrays (FPGAs) offer high computational ability and flexibility due to their parallel execution and reconfigurable hardware. Hence the scheme suggests the implementation of a resource efficient algorithm for SVPWM generation using FPGA and obtains higher sampling rates with minimal use of hardware resources Hence a modified SVPWM algorithm is developed by using intermediate vectors and the transformed mathematical equations, from the conventional SVPWM algorithm. This modified algorithm is then implemented using VHDL, downloaded on XILINX Spartan 2E kit XC3S200E and the waveforms were observed on the oscilloscope.
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Growth, Productivity and Economics of Cabbage (Brassica oleracea var. Capitata L.) in Gird Zone as influenced by different levels of Zinc and Sulphur levels
A field experiment was conducted at Gwalior in M.P. during the Rabi season of 2010 to study the Growth, Productivity and Economics of Cabbage (Brassica oleracea var. Capitata L.)in Gird Zone as influenced by different levels of Zinc and Sulphur levels. Results revealed that growth parameters like plant height, plant spread and number of leaves per plant at all crop growth stages (except 20 DAT), yield attributing characters, length and diameter of head and weight per head, cabbage yield per hectare net return and benefit cost ratio increased with increasing levels of sulphur from 20 to 80 kg/ha and zinc from 2 to 8 kg/ha. The crop responded only upto 60 kg S/ha and 6 kg Zn/ha.
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In vitro antioxidant and radical scavenging activity of different extracts of Pouzolzia indica
Antioxidants are vital substances which possess the ability to protect the body from damage caused by free radical induced oxidative stress. A great number of aromatic, medicinal, spice and other plants contain chemical compounds exhibiting antioxidant properties. In the present study the antioxidant activity and radical scavenging activity of aqueous and alcoholic extracts of Pouzolzia indica, traditionally used by Indian population as folk remedies was evaluated.
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Information Technology as a locomotive of massive evolution in India
In this paper, review about the progress in India's IT sector, and forecasts for massive evolution led by this segment is studied. It emphasis on conversing the part of software vs. hardware, the development outline of the software business and software exports, and the embryonic problems in IT labor supply to support future growth. We come through some of the developments in India's IT sector, and scenarios for broad-based growth led by this sector. It tries to categorize some areas where dogma changes and existing innovations can together lead to consciousness of the more optimistic situation, and prevention of some of the consequences that analysts have acknowledged. It also examine the policy environment more closely, arguing that government strategy is better engrossed on eradicating labor market biases and infrastructure restraints, rather than providing output or export grants to the software industry.
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Introduce a model to determination the optimum amounts of supply indexes by use of Analytical Hierarchy process (AHP) in supply chain management
In this article, the main aim is determination the optimum amounts of major supply indexes of producers to the optimum supply of their consumption raw materials in supply chain management. The considered indexes in this article are: supply cost, supply time and supply quality status. In this article tried that with consider to amounts of each supply indexes in terms of producers and also maximum capacity of each suppliers in terms of each supply indexes, be calculated the optimum amounts of each supply index. In this model with the use of bipolar scale space technique, convert the qualitative values to numerical values and the use of Entropy technique to determination the weighted matrix and the use of Analytical Hierarchy process (AHP) to determination the supply optimum amounts for each supply indexes.
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Investigating the relationship between place attachment and sustainable development of urban spaces case study: Shiraz vegetable oil site
This study has examined the effects of place attachment and its impacts on sustainable development. To perform this, the components of place identity including emotional attachment, place attachment and social bonding which totally constitute theoutput of place attachment, by means ofthe standardized questionnaireconsistingof22questions, measure place attachment in threedomains of(cognitive) the place identity, (affective) emotional attachment and (behavioral) place attachment and social bonding. The relationship between the results of independent variable of place attachment on the sustainable development is visiblein terms of descriptive and inferential. Byelicitingthe responses' results of the present situation of the site on theattachment variables'meanit has been shown low attachment, also, ithas been observed that attachment rates in women aremore than men. However, the result of proposal has shown that the mean of attachment variables represents high attachment, also it has been observed that attachmen trates in women aremore than men. The abover esults confirm the relationship between place attachment and sustainable development.
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Islam and the west: critical perspectives on the position of the sunnah
This article examines the position of the Sunnah of the Prophet in both Islamic espitemology and Western scholarship. The purposes are to scrutinize the perspectives of Islam and the West on the issue of Sunnah’s authenticity and to analyze its position in the Islamic espitemology and the Western scholarship. The method used to complete the writing is library study, which involve the collection of data and information, followed by their analysis to compare and contrast the differences. It is found that Islam firmly recognized the position of the Sunnah and the role that Prophet Muhammad played in bringing and teaching it. The West, however, are reluctant to acknowledge the position of the Sunnah and their denial is closely associated with their denial of Prophet Muhammad. The article implies that one needs to arm himself with a sound understanding of the Sunnah and to be well-versed in the knowledge to ensure that he is clear about the position of the sacred source of Islam, i.e the Sunnah.
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Journey from marginalization to egalitarianism in ambedkerite India
Present paper attempts to elucidate how Dr. Bhimrao Ambedkar, under the influence of Jyotiba Phule and other social reformers, has changed the lives of numerous people in India by his revolutionary moments to improve the conditions of the socio-economically backward people of India. He descended on the land of India as an incarnation of another god who brought a sea change in the position of the Dalits, suppressed, oppressed and exploited people. He was a prophet or a god for all the marginalized, downtrodden, underprivileged or people of minority groups who were living a life in abject poverty, destitute, social-atrocities and caste-discriminations. He was a multi-dimensional personality being a jurist, politician, philosopher, administrator, historian and economist. He himself was born into a poor Mahar caste which was considered as untouchable at that time. He personally realized that agony and campaigned against racial discrimination prevalent in India. He succeeded in his efforts and cadged what he wanted. He gave new directions to Dalits to live with pride and dignity. How Dalits of India cherish equal status and rights present days due to this Ambedkarite Movement, is the key-note of this paper.
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